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Order Guide

Purchase Orders: Orders are accepted via email. All changes/cancellations must be confirmed in writing and are subject to additional charges. When placing orders, mention item number, item color, quantity, imprint color, imprint location, ship to address, industry affiliation # and all associated charges. Artwork must be emailed. Prices and specifications may be subject to change.

Production Time: Standard production time is 5 working days (from final proof approval and prepayment, if necessary) for imprinted items and 24-48 hrs for blank items (cutoff time is 2 pm EST). This is subject to availability. Please call customer service to verify inventory.

Rush Service: If stock permits, rush orders ship in 1-4 business days. Please call for rush charges (cutoff time is 2 pm EST)

Blank Merchandise: Take $0.10 (R) off the list price for all no imprint items. If ordering less than the minimum, no discount is applied, and order will incur a $20 (V) less than minimum charge.

Pre-Production / Spec Proofs: Actual pre-production or spec samples available at EQP, $60/v setup per color/location print and ship in 48 hrs from art approval. Upon approval of the pre-production sample, if art changes, new art setup fees will be charged. If the artwork is approved as is, reorder setup fees will be charged. 

Virtual Proofs: Email/virtual proofs are available at no charge ($15/v for more than 3 revisions)

Imprinting: All imprint areas listed in the catalog and website are the maximum imprint area. We will use our best judgment in sizing logos to imprint areas unless specified otherwise on the purchase order. One color, one location is included in the price with setup charge at $60 (V). For each additional color/location, add additional setup charge at $60 (V) each, plus additional per piece run charges. Standard imprint colors are available at no charge. For PMS match, add $40 (V) per color (some items are restricted from PMS match or cost may be higher to order special ink, will advise). For ink color change, add $40 (V) per change in ink color (no ink change charge if paying addtl setup fee). Engraving or debossing may also be available.

Repeat Orders: Setup charge is $30 (V) per color/location, plus run charges if applicable. (Art is kept on file for 3 yrs)

Art Requirement: Please supply artwork via email in EPS vector format with type or text converted to outlines. Supplied artwork must be clean. Quality of imprint will depend on quality of artwork provided. Please do not send any artwork with rough edges or lines. No fax or mailed artwork will be accepted. Artwork can also be submitted in a pc-formatted CD. Art charge to re-create your artwork is $60 (V)

Shipping: Orders are shipped daily through UPS, FedEx Ground or FedEx Express. Truck shipments are also available. Handling fee to use customer's UPS or FedEx # is $6.25 (V) per order. Split shipments: add $10/v for each additional location. International Shipments: add $30 (V) for document preparation charge. We reserve the right to ship 5% over/under runs and bill accordingly. No additional charge for exact quantity; please note ‘exact quantity’ clearly on purchase order.

Self Promos: Artwork must contain your company logo (ok if it accompanies another logo, for instance, your clients' art). Price per piece is at EQP, 50% off setup and order as low as half the MOQ.

Sample Policy: All sample orders must be emailed. Sample orders under $10 are sent free of charge with a valid UPS or FedEx number. All other samples will be billed first column. Samples are nonrefundable. Cutoff time is 12 pm EST for same day shipping.

Terms: Standard payment terms are net 30 to approved customers with an open account. For pre-payment we accept Visa, Master Card or American Express (subject to 3% processing fee) or Checks. Only checks are accepted for net 30 payment or past due payment. To set up terms, email 6 credit references from ASI or SAGE suppliers