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Order Guide
Purchase Orders: Accepted via email or website. All changes/cancellations must be confirmed in writing and are subject to additional charges. When placing orders, mention item number, item color, quantity, imprint color, imprint location, ship to address, industry affiliation # and all associated charges or the order will be delayed. 

Production Time: Standard is 5 working days (from art approval and prepayment, if necessary) for decorated items and 24-48 hrs for blank items. Subject to availability, call or email customer service to verify inventory.

Rush Service: Call or email to confirm availability. 24 hrs 20% of unit price ($200 min), 48 hrs 15% of unit price ($150 min), 3 days 10% of unit price ($100 min), 4 days 5% of unit price ($75 min)

Blank Merchandise: Take $0.10/R off the list price for all no imprint items. If ordering less than the minimum, no discount is applied, and order will incur a $20/v less than minimum charge.

Pre-Production / Spec Proofs: Actual pre-production or spec samples available at EQP, $60/v setup per color/location print and ship in 48 hrs from art approval. Upon approval of the pre-production sample, if art changes, new art setup fees will be charged. If the artwork is approved as is, reorder setup fees will be charged. 

Virtual Proofs: Email/virtual proofs are available at $7.50/v (includes unlmited revisions, typesetting, sizing, etc)

PMS Match: For screen or pad print, standard imprint colors are available at no charge. For color match, add $40/v per color.

Ink Color Change: Add $40/v per change in ink color 

Repeat Orders: Setup charge is $30 (V) per color/location, plus run charges if applicable. (Art is kept on file for 3 yrs)

Art Requirement: Via email in either .ai or .eps format, must be vector with all text converted to outlines. Art charge to re-create your artwork is $37.50/v per logo

3rd Party Handling: 3rd party fee to use customer's UPS or FedEx # is $6.25/v per order.

Split Ship Fee: Add $10/v for each additional location.

International Shipping: Add $45.00/v for document preparation charge.

Over/Underruns: We reserve the right to ship 5% over/under runs and bill accordingly. No additional charge for exact quantity, please note ‘EXACT QUANTITY’ clearly on purchase order.

Special Packing: Individual poly bag, add $0.25/v per piece. Pack 2 or more per bag, add $0.10/v per piece.

Special Labeling: Label each piece/pack, add $0.20/v per piece/pack (customer provides labels), $0.35/v per piece/pack (includes creating labels).

Self Promos: Price per piece is at EQP, order half of MOQ, 50% off setup (art must contain your company logo)

Sample Policy: All sample orders must be emailed. Sample orders under $10 are sent free of charge with a valid UPS or FedEx number. All other samples will be billed first column. Samples are nonrefundable

Terms: Standard payment terms are NET 30 to approved customers. To get set up on terms, inquire for a credit application (takes 3-5 days to process). For pre-payment we accept Credit Cards (subject to 3% processing fee), ACH, Zelle or Check.